Returns & Refunds Policy

At MyGymnast, much of the kit we supply is printed, embroidered, personalised or otherwise produced specifically for your order.

For that reason, please take a moment to check your product, size, colour and any personalisation details carefully before ordering.

Please check before you order

Once an item has been printed, embroidered, personalised or otherwise customised specifically for your order, it cannot be returned or refunded simply because you have changed your mind, ordered the wrong size or no longer require the item.

This includes items featuring:

• Club logos or club branding
• Printed or embroidered designs
• Names or initials
• Squad, team or competition details
• Numbers
• Bespoke artwork
• Any other personalisation or customisation selected as part of your order

If production has already started, we may also be unable to amend or cancel the order.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Choosing the correct size

Please check our Size Guides before placing your order.

We provide measurements for many of our most popular products to help you choose the correct size.

Where an item has been customised, ordering the wrong size is not considered a product fault and does not make the item eligible for return or exchange.

If you are unsure about sizing, please contact us before ordering and we will be happy to help.

Leotards

Leotards are close-fitting garments and are treated as hygiene-sensitive products.

For hygiene reasons, we do not accept leotards back  unless faulty.

Please therefore take extra care when selecting your leotard size before purchasing.

If there is a genuine fault with a leotard or we have supplied the wrong item, please contact us and we will of course help resolve the issue.

Standard non-personalised items

If you purchase a standard item online that has not been printed, embroidered, personalised or otherwise customised, your normal UK distance-selling rights may apply.

Where applicable, you should tell us that you wish to cancel within 14 days of receiving your order.

You then have a further 14 days to return the item.

Any returned standard item must be:

• Unused
• Unwashed
• Unmarked
• In a resaleable condition
• Complete with its original tags where applicable
• Returned with its original packaging where reasonably possible

You are permitted to inspect a standard item in the same way you reasonably would in a shop, but items showing signs of use beyond this may have their refund reduced where permitted by law.

Unless the item is faulty or we have made an error, return postage is the customer's responsibility.

Faulty, damaged or incorrect items

If something is genuinely wrong with your order, please contact us as soon as possible.

Examples include:

• An item arriving damaged
• A manufacturing fault
• A printing or embroidery defect
• Receiving the wrong product
• Receiving the wrong size from the size you ordered
• Personalisation being different from the information you supplied

When contacting us, please include:

• Your order number
• A brief description of the issue
• Clear photographs where possible

Where the issue is our responsibility, we will deal with it in accordance with your statutory consumer rights and arrange an appropriate repair, replacement or refund, depending on the circumstances.

What is not considered a fault?

The following are not normally considered product faults:

• Ordering the wrong size
• Changing your mind
• No longer needing the item
• Selecting the wrong colour
• Ordering the wrong product
• Entering incorrect personalisation
• Normal wear and tear
• Damage caused by misuse
• Damage caused by incorrect washing or care
• Minor colour differences caused by different screens or displays

Where an item has been customised specifically for you, these reasons do not create a right to return or exchange the product.

Personalisation details

Please check all names, initials, numbers and other personalisation carefully before completing your order.

We will produce your item using the information supplied at checkout.

If the information you provide is incorrect, we cannot normally replace or refund the item free of charge.

If we have made the error, please contact us and we will put it right.

Exchanges

We do not operate a general exchange service for customised items.

For example, a printed or embroidered hoodie cannot be returned and exchanged for another size because the original size ordered does not fit.

For eligible standard, non-personalised items, please contact us before sending anything back.

Returning an item

Please contact us before returning anything.

Do not send an item back without first speaking to our team, as we need to confirm whether the item is eligible for return and provide you with the correct return instructions.

You can contact us through our Contact Us page.

Please include your order number so we can locate your order quickly.

Refunds

Once an eligible return has been received and checked, we will let you know whether the refund has been approved.

Approved refunds will normally be returned to your original payment method.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

Where required by law, any applicable standard outbound delivery charge will also be refunded.

Your statutory rights

Nothing within this policy is intended to remove or limit your statutory consumer rights.

Goods must be:

• As described
• Of satisfactory quality
• Fit for their intended purpose

If goods are faulty, not as described or otherwise fail to meet the requirements of UK consumer law, your statutory rights continue to apply.